| ITEM NUMBER | ITEM NAME | DESCRIPTION | PRICE |
| ST01 | Starting Fee (4 days SLA) | Troubleshooting from the property boundary to the fiber optic box. Includes: troubleshooting, basic fault correction, planning a new installation, or other major changes up to two hours | $140 |
| ST03 | Starting Fee (2 days SLA) | Troubleshooting from the property boundary to the fiber optic box. Includes: troubleshooting, basic fault correction, planning a new installation, or other major changes up to two hours | $190 |
| ONT01 | Repair or replacement | Replacement of converter 1 Gbps | $65 |
| ONT02 | Repair or replacement | Replacement of converter 10 Gbps | $180 |
| PSU01 | Replacement Power Supply | Replacement of power supply to converter | $30 |
| RE01 | Relocation | Relocation of the fiber optic box interior | $900 |
| RE02 | Relocation | Relocation of the fiber optic box exterior | $1,200 |
| CT01 | Fibercut | Fiber cut within the customer’s property line | $380 |
| TE01 | Fibertech | Hourly fee for fiber technician | $75/hour |
| ST02 | Missed technician visit | A technician visit must be rescheduled or canceled 24 hours in advance. Otherwise, an invoice will be sent to the customer if the customer was not available at the agreed appointment. | $120 |
| ONT03 | Replacement | One-time fee for upgrading the fiber optic box to 10 Gbps. Includes: 10G fiber optic box and 10G port in the distribution cabinet. | $360 |
* The startup fee is an initial charge. Additional fees may apply, which will be calculated based on the individual work order and added to the invoice. An invoice will be issued to all private customers.
** The price may vary depending on the severity of the work. The costs are composed of material and labor.
Approval of the price list and the general terms and conditions must be provided in connection with the dispatch by field service technicians, regardless of the cause of the damage.
When your fault report is received by the field service, an email will be sent to the affected person. A visit from the Open Infra field service team will occur within 4 working days of receiving the fault report from your internet service provider.
To unbook a service technician visit, receive support, or get upgrades, please contact our customer support at:
📧 customerservice.us@openinfra.com
📞 (855) 910-6050