Protecting your private information is our priority. This Statement of Privacy applies to www.openinfra.com, and Open Infra Inc and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Open Infra Inc. include www.openinfra.com and Open Infra. The Open Infra website is an information and user account site. By using the Open Infra website, you consent to the data practices described in this statement.

Collection of Your Personal Information

In order to better provide you with products and services offered, Open Infra may collect personally identifiable information, such as your (1) first and last name; (2) mailing address; (3) e-mail address; and phone number. This can include information that does not personally identify you such as device numbers, IP addresses, and account numbers. If you allow others to use your accounts or services, we will also collect personal information about those individuals. If you use our services through someone else’s account, we will collect information about you, but it may not identify who you are to us. We may also collect information about you from third parties. We share personal information with others when it’s needed to provide you with services. We also share personal information with others when you direct us to do so, including to authorize other users on your account; when required by law or to respond to legal process; and to protect our property or rights or the safety of our employees, our customers, or other individuals.

If you purchase Open Infra’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

You may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; and (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of Your Personal Information

Open Infra collects and uses your personal information to operate and/or deliver the services you have requested.

Open Infra may also use your personally identifiable information to inform you of other products or services available from Open Infra, its affiliates and authorized service providers unless you have opted out of such communication.

Sharing Information

Open Infra may disclose customer information to third parties for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage your account: to manage your registration as a user of the service. The Personal Data you provide can give you access to different functionalities of the service that are available to you as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us or an authorized service provider through the service.
• To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide you with news, special offers and general information about other goods, services and events which we or authorized service providers offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.
• To manage your requests: To attend and manage your requests to us, we may share your personal information in the following situations:
  • With Service Providers: We may share your personal information with authorized service providers to monitor and analyze the use of our service, to contact you.
  • For Business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • With Business partners: We may share your information with our business partners and authorized service providers to offer you certain products, services or promotions.
  • With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party Social Media Service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.
  • With Service Providers: on the Open Infra network with information on which addresses are serviceable in the network, coordinates of addresses in the network, or to share customer contract information including personally identifiable information to service providers the customer has signed a service agreement with.

Open Infra may contact you on behalf of external business partners and/or authorized service providers about a particular offering that may be of interest to you unless you have opted out of such communication. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party.

Open Infra may only share data with third-party independent contractors to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Open Infra, and they are required to maintain the confidentiality of your information and respect the Open Infra Privacy Policy. Open Infra will never sell your personal information to third parties.

Open Infra may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the law or comply with legal process served on Open Infra or the site; (b) protect and defend the rights or property of Open Infra; and/or (c) act under exigent circumstances to protect the personal safety of users of Open Infra, or the public.

Opt-Out of Sale or Disclosure of Personal Information to Third Parties

In connection with any personal information we disclose to a third party for a business purpose, you have the right to know:

• The categories of personal information about you that we shared and the categories of third parties to whom the personal information was shared; and
• The categories of personal information that we disclosed about you for a business purpose.

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the sale or disclosure of your personal information. If you exercise your right to opt-out of the sale or disclosure of your personal information, we will refrain from selling or disclosing your personal information, unless you subsequently provide express authorization for the sale or disclosure of your personal information. To opt-out of the sale or disclosure of your personal information, contact us at customerservice.us@openinfra.com. In addition, the Federal Cable Act imposes limitations on our collection and sharing of information that personally identifies you when you subscribe to Services that use the facilities of the Open Infra fiber optics cable system. The Communications Act imposes restrictions on our use and sharing of CPNI when you use services that are deemed telecommunications services.

Tracking User Behavior

Open Infra may keep track of the websites and pages our users visit within the www.openinfra.com website, in order to determine what Open Infra services are the most popular. This data is used to deliver customized content and advertising within Open Infra to customers whose behavior indicates that they are interested in a particular subject area. Open Infra does not track or collect information about website usage from customers utilizing its open access fiber network via an authorized service provider.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Open Infra while using www.openinfra.com website. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Open Infra website.

Use of Cookies

The Open Infra website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Open Infra pages, or register with Open Infra site or services, a cookie helps Open Infra to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Open Infra website, the information you previously provided can be retrieved, so you can easily use the Open Infra features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Open Infra services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally
identifiable information.

Security of your Personal Information

Open Infra secures your personal information from unauthorized access, use, or disclosure. Open Infra uses the following methods for this purpose: – SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect
your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our
  ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such
  research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Open Infra does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe from Third Party Communications

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Open Infra by contacting us here:

– Email: customerservice.us@openinfra.com

– Phone: 855-910-6050

E-mail Communications

From time to time, Open Infra may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Open Infra or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from Open Infra, you may opt out of such communications by customerservice.us@openinfra.com.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Open Infra reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Open Infra welcomes your questions or comments regarding this Statement of Privacy. If you believe that Open Infra has not adhered to this Statement, please contact Open Infra at:

Open Infra Inc.
12061 Clarence Dr
Frisco, Texas 75034

Email Address: customerservice.us@openinfra.com
Telephone number: 855-910-6050

Effective as of June 1, 2022